Oh how we fret about tech

Three articles related to libraries, technology and e-books caught my eye this week. Taken together, they paint a picture of how much the library and book world collectively fret about whether we’re offering enough technology services to the public.

First there is the Nielsen report about teens’ preference for print versus e-books. I’m not sure how surprising this is, but I know it’s something many librarians and booksellers worry about — will anyone be reading print in the future? I check books out to teens all the time at my library and I am the parents of a teen who has never read an e-book for pleasure and regularly shops for regular books, so my view of this might be skewed by daily experience, but I was happy to read a report that backs up my optimism about print. If young people are not developing an affinity for e-books growing up, it seems unlikely that will be their preference as adults. I was also heartened to read that a solid number — about 45% — of teens are influenced by social media in making reading choicesm which is good news for libraries like mine trying to ramp up our social media presence. I’m hopeful that as The Teen Zone, Concord Public Library’s teen tumblr, and its sibling the CPL Reading-Rumblr, gain more followers, we’ll be helping people find good reads.

Next came a report from Britain on the state of public libraries. I was appalled to read a) only 35% of people in England use the library regularly (the closest stat I could find for the US is 54% who went to a library sometime in the previous 12 months, from a 2013 Pew report), b) one of the major recommendations, according to the Independent‘s story, is to offer Wi-Fi and “a comfortable, retail-standard environment, with the usual amenities of coffee, sofas and toilets,” and c) “The Government should secure changes in European and UK copyright law to enable library users to borrow e-books remotely in the next legislative term, the report recommended.” Whoa. I had no idea that only about a third of British citizens use libraries, that 1/3 of British libraries lack Wi-Fi, nor that in the UK readers can’t check out e-books outside of libraries. Two things really disturbed me:  the suggestion regarding making libraries more like cafes, and this bit about recruiting and training staff: “21st century librarian(s) will need… digital and commercial expertise.” Sounds like the British government believes that if they turn libraries into Starbucks and librarians into cafe managers they’ll have solved their problems! Wi-Fi is important, but focusing on hot drinks rather than recognizing — and educating the public –that librarians’ information skills trump random internet searching seems incredibly short-sighted and, frankly, daft! If the British government doesn’t appreciate librarians’ primary role in supporting the development of a literate and well-read citizenry, I don’t see how any of the other recommendations will do much good.

And about that digital expertise — I hosted the NH State Library’s Technology Resources Librarian Bobbi Slossar recently to talk to our staff about “customer service in the digital age.” I’d heard her speak at the NHLA Reference and Adult Services fall conference, and what really resonated with me about her approach is this point: Bobbi noted that libraries have always had car repair manuals but no one ever expected librarians to go out and do an oil change for a patron, so why should we approach tech. customer service any differently? Her solution is that staff need to focus on being librarians — teaching people how to find the information they need to solve their own tech problems — rather than trying to be help desk staff. And she notes that to teach others, we have to be comfortable with and knowledgeable about tech but even more importantly, we have to use our reference interview skills to get to the heart of what a patron needs. I couldn’t agree more (maybe British librarians should fly Bobbi over to address Parliament?), so I appreciated “The Art of Sweet Talking Or How to Talk Tech to Patrons.” Jason Pinshower, like Bobbi, notes that how we talk to patrons is just as important as what we say. His advice? “Our patrons need to be able to confide in us and feel comfortable being embarrassed about their technology need. Nobody enjoys asking for help.”  I love that. I tell patrons all the time that I personally find printers really frustrating, and it truly does make someone feel better if you admit you struggle with technology.

Thanks for reading Nocturnal Librarian and best wishes for a happy and healthful holiday season. See you in 2015!

 

 

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Coexist

A friend forwarded this infographic about e-books and print books complementing each other. Perhaps despite all the impassioned arguments for and against e-reading, and the debate about how libraries should respond, the dust will settle and we’ll find ourselves in a world not so different than the one we know, with both print and digital books.

At least since library school (twenty(!) years ago) I’ve been hearing both media and anecdotal reports about how few kids and teens read, and yet studies keep showing they are reading. The LA Times/USC poll cited in the infographic found that 84% of people 18-29 like to read. And according to the Pew report “The Rise of E-reading,” 58% of 18-24 year olds and 54% of 25-29 year olds use the library, and the average for all age groups over 18 was nearly 58%.

A Gallup poll in 2007 determined than only 45% of Americans are baseball fans. Libraries beat baseball by 13 percentage points? Maybe reading should be the national pastime? By the way, baseball games are great places to read.

But I digress. The point is, e-books are here to stay, but it’s pretty likely that instead of making print books go away, the two will coexist. And perhaps more people will have the experience someone I know has had: her Kindle was fine for awhile, but she missed regular books, and going to the library. She hasn’t used her Kindle in awhile. It’s not that she didn’t like it, just that the novelty wore off and she went back to “real” books.

I wonder if anyone has studied how long people use their e-readers before they get put in a drawer? Tablets change the dynamic a bit, but I know I’ve had an unopened e-book on my Ipad for a few months now. Out of sight, out of mind, unlike the piles of books beside my chair, sofa, and bed, which beckon to me nightly.

Shushing

Much has been made lately, including here at Nocturnal Librarian, about the future of library services. From internet access to unusual lending items to maker spaces and even bookless libraries, our profession is innovating to stay relevant.  But two articles recently caught my eye that made me wonder if a) we don’t have an image problem after all, we’ve just fallen off the radar of too many people and b) we should remember what we already do best before we go reinventing libraries.

First I saw Brian Kenney’s Publishers Weekly piece “Libraries: Good Value, Lousy Marketing,” about the Pew report Library Services in the Digital Age. His take is that libraries are doing fine with the people who are already using our multiplying services and programming, but that we aren’t marketing ourselves to the rest of America. If only they knew that we were offering snacks, classes, supervised after school activities, invention workshops, and places to hang out, they’d come, goes this line of thinking. Which on the surface, makes sense. If we’re in the midst of revolutionizing library services for the “digital age” then we have to tell people we’re not their grandmother’s library.

One of the first comments I read pointed out the chicken-and-egg problem this presents: funding and staffing is often contingent on demonstrated library use, and all those amazing programs and services require funds and staff. Libraries often have minuscule marketing budgets. In many cases even our websites are not entirely in our control, because city or county IT departments are managing them. But even assuming shoestring PR tools like public service announcements on TV and radio, community bulletins in newspapers, and social media tools, it takes staff to do marketing, and staff to create and provide all the whiz-bang new offerings. We might get budget increases if we prove people are coming, and they won’t come without our letting them know, so  . . . .

Then I read something which struck me as equally important, maybe even more so: at Salon.com, Laura Miller writes that what she noticed in the Pew study is that percentage wise, almost the same high number of respondents — 76% —  mentioned quiet spaces as an important library service, which is, as Miller notes: “only one percentage point less than the value given to computer and Internet access. A relatively silent place to read is almost exactly as valuable to these people as the Internet!” (emphasis Miller’s)

One of the first things people ask me if they haven’t been in the library for awhile is where to find a quiet spot. There’s almost nowhere else to go in most communities to have quiet space to read, write, imagine, think, in short, to be still.  Most librarians don’t actually “shush” anymore, but Miller is right, if we allow ourselves to be as busy and boisterous as any old Starbucks, we’ve lost one of the most unique things we have to offer.