Knowledge panels, and Wikipedia as a force for good

In my information literacy classes I frequently blow students’ minds (and faculty even more so) by praising Wikipedia. I’m a librarian, aren’t I supposed to be telling them that Wikipedia isn’t a reliable source? I don’t. I tell them truthfully that I love Wikipedia, which is a community of people who agree with Jimmy Wales, the site’s co-founder, that all humans should have access to all human knowledge. It is a great example, like citizen science project Galaxy Zoo, of the power of crowd-sourcing.

And now I’ve read that Wikipedia and many of its dedicated collaborators are working to help local newspapers be better represented on its site, which is the source of many “knowledge panels” on Google and Facebook, through a project called Newspapers on Wikipedia (NOW). In a terrifically interesting article on Medium, Eni Mustafaraj explains why this project and knowledge boxes matter.

If you’re thinking you don’t know what the heck a knowledge panel is, you do. Here’s one:

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It’s that little box that appears in the upper right part of your screen, or at the top of your results list, in Google. Mustafaraj and colleagues looked into how knowledge boxes can unduly influence publics’ understanding of news sites’ credibility. Some sites’ knowledge boxes seem to be watered-down or spiced up to make them seem more reliable or inoffensive.

Mustafaraj notes that a benefit of the NOW project is that many smaller community papers will be better represented not only on Wikipedia but also with knowledge panels, which come mainly from Wikipedia entries. So once again Wikipedia is a force for good in the struggle for information literate. There I go again, equating Wikipedia and information literacy. Yes. It’s a great place for students to learn to decide for themselves how thoroughly an article has been written, cited, and edited. It’s a place where knowledge professionals and subject matter experts converge to share what they create with all humanity. It’s a place that is democratizing access to a wider variety of news sources than most Americans are routinely exposed to.

But, as Mustafaraj explains, knowledge panels aren’t necessarily providing people with accurate information, and they may not even address a source’s reliability or accuracy. Some of the examples she provides are quite eye opening — Google and Facebook are claiming publicly to fight fake news and even have a tool —  knowledge panels — to help publics find out about sources, but these powerful companies are not always using those tools to inform. Here’s the link to Mustafaraj‘s article again in case you are too discouraged to scroll up.

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