The lasting impact of librarians

First, thank you to all the recent followers of Nocturnal Librarian. My response to the infamous Forbes piece about closing libraries because we have Amazon and Starbucks is up over 1300 views, and many of you have also left me comments about what libraries mean to you. On Monday, it was my very great pleasure to spend an hour discussing why libraries matter on the Morning Show at Wisconsin Public Radio. One of the things I’ve noticed as I’ve heard from many of you, this past week and over the years, is that it’s not only the idea or physical presence of libraries that make such a difference in people’s lives. Nor is it solely the economic or social value libraries have in their communities. It’s the librarians.

Librarians like my friend Barbara White, who helps ensure kids who visit the Akron-Summit County Library can get a snack. She let me know that “Our terrific staff, in partnership with the Akron-Canton Regional Foodbank, served 27,976 after-school snacks in the 2017-2018 school year.”  And librarians who mail books to the homebound or in some cases, to anyone who doesn’t live near a library. And librarians who bring books wherever people are, by bike or traditional bookmobile or by visiting nursing homes or retirement centers, schools, and parks. Librarians who are there for every member of their community, helping people who are often identified as “other” — recent immigrants, the homeless, and job seekers, for example — to feel included.  And at academic libraries, librarians who contribute to student success.

But the stories I like best aren’t even about librarians going the extra mile to make an impact. Last week a young man in his 20s stopped by my office. He had a question, and he came to me because there’s a sign on my door that says “Keep Calm and Ask a Librarian.” The question was not related to anything we have on offer in the library — but he knew I’d help, because his mother had taught him that when he needed to know something, he should ask a librarian.

If that wasn’t already pretty cool, the next part is even better. He said he grew up in New York his neighborhood library was the place he could go after school. A safe place. A place he told me “opened up the world” to him. A place where he was known, and where people were happy to see him. Librarians welcomed him and answered his questions and he grew up knowing he could always count on that.

Far beyond the wonderful places they work, the terrific collections and resources they manage, the community-oriented services they offer, and the inspiring and helpful programs they offer, librarians are doing the simplest and most impactful thing of all: being there for the people they serve. Remembering and getting to know their patrons, greeting them, recalling what they like to read or what they are curious about, reminding them there is a place in the world where they are known. Being open to every new person they meet in their work. Being present. Librarians, like the places they work in, are for everyone.

 

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Books via bike

Recently I’ve read about two library systems trying a new outreach tool: bikes rigged to pull mobile libraries. Denver Public Library’s DPL Connect is a “tricked-out trike” and wifi hotspot “designed in partnership with Joe Crennen, a local custom bike builder.”  According to their website, “The librarian riding DPL Connect, armed with a tablet and an internet connection, will provide traditional library services, helping customers with digital downloads (eBooks, audio books, and digital magazines), offering reading suggestions, assisting with research and registering new customers for library cards. Down the road, we’re working on DPL Connect’s ability to operate as a full-service library, complete with the ability to check out materials.”

Library Journal reported on Seattle Public Library’s Books on Bikes, which also provides free wifi and features biking librarians pulling a “trailer was developed and constructed by Colin Stevens, who runs Haulin’ Colin in Seattle” that can carry 500 pounds of materials and can hold an umbrella in case of rain.  Books on Bikes services include everything patrons can do at their library except paying fines and returning books. Books on Bikes librarians can check out books, making Seattle’s version a bit more like a traditional bookmobile. They’re even doing book talks and story times, and have a dedicated collection of 400 books to rotate on the trailer.

Living in a bike-friendly community, I love this idea. I think a bike-powered mobile library unit would work well in Concord for festivals, the weekly farmers’ market, parks, and perhaps even school visits to interest kids in the library’s summer programs. Our main branch is close enough to parks, community centers, and downtown festival and market sites, that we could easily pedal there. A unit based at the City’s recreation department for visiting nearby neighborhoods and sharing library services at city camps and other programs would also be cool. I hereby volunteer to pedal!

I like the full service version allowing people to check books out as well as sign up for library cards, but I wonder if we’d have trouble with materials being returned. Has your library taken services into the community by bike or other mobile units? How have you handled returns and other logistical issues? If you’ve done library marketing by bike, what has the reaction been in your town?