Open beyond the campus

I just got back from the Northeast OER summit (conference #3 in 2 months — my brain is stuffed with ideas). It you’re unfamiliar with it, the William and Flora Hewitt Foundation describes Open Education as “the simple and powerful idea that the world’s knowledge is a public good and that technology in general and the Web in particular provide an extraordinary opportunity for everyone to share, use, and reuse knowledge.” Anyone who knows my past as an unschooling parent knows this makes my heart sing. OERs are open educational resources, which means all the stuff we create and share to make open education happen — in the higher ed world, OER often refers to textbooks and other course materials. It also refers to Open Pedagogy — the idea that students can be co-creators of knowledge.

I introduced myself at the first Community College System of New Hampshire OER Taskforce meeting as a librarian and OER nut. I embrace this work because it speaks to my values. I make no apologies for seeing a social justice role in librarianship and education . . . let me digress on this for a second.

I know that this makes me susceptible to what Fobazi Ettarh calls “vocational awe” but I don’t think libraries, and even more so, formal education, are beyond critique, as those of you who’ve been with Nocturnal Librarian know — I think that like democracy, the idea of libraries as egalitarian places where all are radically welcomed is something we strive for, but I am well aware that as a profession we often do not uphold this, we have definitely got problems with regards to asking librarians to do more work without more compensation, etc. I embrace the values associated with radical welcome and access for all, and the potential of libraries to embody them, while acknowledging we have work to do. I’m at a community college because I value access to education and I believe public education should serve all publics (it doesn’t, especially when it’s under-resourced but that’s another post).

Digressions over. All this is to say, I love OER because it is in line with other things I love — learner directed learning, collaboration, community, equity, justice. So it was an awesome conference, and I was excited to be with other librarians, faculty, instructional designers, learning technology directors, etc. And I got some ideas I think I can transform into action pretty easily, which is always motivating.

One of the things I’ll work on right away is getting other OER interested folks on my campus together informally in a “community of practice” —  we don’t take enough time to do the kind of sharing that happens at a conference. Yesterday I was in a workshop on Creative Commons licenses and copyright and after hearing Meredith Jacob‘s presentation we broke into tables by interest and talked. It was really fruitful, and although we ended up ranging beyond open licensing, copyright and fair use, we learned from each other and built community. I want to recreate this if I can on my campus.

Another really cool thing I heard was a presentation by Grif Peterson of P2PU, which connects people who want to learn something together in learning circles which meet in public places — often, libraries. They describe themselves as “a grassroots network of individuals who seek to create an equitable, empowering, and liberating alternative to mainstream higher education.” Again, those of you who know me can imagine how this delights me! Grif presented on learning circles with Kelly Woodside, a consultant and trainer at the Massachusetts Library System. Kelly’s awesome job involves collaborations between different kinds of libraries and non-library allies like P2PU. I loved hearing what they had to say, and I’m hoping to find intersections among our work — Kelly and I already talked about One Book projects that bring college and public libraries together, like the one I am co-chairing in Manchester with the director of the city library. I see potential intersections between P2PU, higher ed, and public libraries, too — if a small library in NH wants to host a learning circle but is understaffed, facilitating is the kind of real world experience faculty might like to incorporate into courses and students might like to try, so I’m hoping to connect people around this idea.

What interesting connections have you made at a conference that got you motivated? What possibilities do you see for Open Education in your community?

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Conferences, end of semester, and summer projects oh my

I’ve noticed in my few years in academia that the year steamrolls until by this time, with just a few short weeks left until spring finals are over, staff, faculty, and students alike are running even in their sleep to keep up. Have you woken up at night to scrawl a note or set a reminder on your phone lately? Me too.

It doesn’t help in the library world that we seem to load all our conferences into a window from late spring to early summer. I’m sure this has to do with making sure people can attend before they are off for the summer if they are faculty or are on a 180 schedule. For those of us who work year round, it is probably a well-intended attempt to get us all fired up for that mythical time in the summer when we are “free” to do projects.

I’ve never really seen summer projects get completed, at least not the long lists we all make in the winter during planning meetings. I’ve got several large projects on the horizon myself, although I am trying to be reasonable and actually said no to something last week. I also have the inevitable end of the academic year  hiring committees,  plus co-chairing One Book One Manchester, our community wide read, with the city library director. I’m still distilling the notes from attending the Association of College and Research Libraries 2019 conference in Cleveland a little over a week ago, and I’m going to a few other learning opportunities or mini conferences in the next couple of months. I have some amazing opportunities coming up to do research, work on student success efforts, and participate in collaborative work on Open Educational Resources on my campus and in our community college system.

This is all super exciting — I’ve never had this many professional development, continuing education, and collaboration opportunities at once, nor so much institutional support for my growth as a librarian and educator. I’m fortunate. But I’m sitting here tonight wondering why the end of the academic year is this stacked up. Why don’t we have conferences in March? Why don’t we set more reasonable expectations for what can happen in the summer (when many people will also take vacations)? Why don’t we (ok, I) take on one project at a time?

For me it’s been a perfect storm, as I say, of support and opportunities that are too amazing not to try. But one thing I heard often at ACRL 2019 was that we have to caution against being overwhelmed by expectations, we have to help ourselves and those who work for us by setting boundaries such as actually taking lunch breaks, not working late or going in early every day, and managing to say no sometimes. I also heard an interesting talk by Fobazi Ettarh about not succumbing to “vocational awe” by making librarianship out to be the saving grace for everyone and everything on our campuses. Ettarh suggested being a “bad librarian” can be good, by which she meant, have a life outside of work, don’t sacrifice your social life or your well being to serve librarianship, and call out libraries and librarianship for the things we don’t get right, as well as celebrating what we do.

It was also my great pleasure to walk up and introduce myself like a total fan girl to Kaetrena Davis Kendrick, ACRL’s Academic/Research Librarian of the Year, to ask her how she does it. She works in a library with 2 librarians, like I do. I wanted to know her secret to doing more with less. Her advice? Take care of yourself, so you can take care of others. Take your lunch. Go home on time. So as we enter the last few weeks of the semester I will be working hard to work less hard — to come home to my family in the evenings close to when they are expecting me. To take a real break every day. To keep myself physically and mentally rested, hydrated, and happy.  I’m going to try to give myself permission to be more like my favorite Zen master, a grey tabby called Gwen:

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We’re going to go curl up with a book now.

 

 

Do OERs impact success or “just” save students money?

The answer is complicated. As Open Education Week wrapped up, I read a thought provoking press release and the research it discusses. The paper, by Phillip Grimaldi, director of research at OpenStax, Rice University’s peer-reviewed OER* publisher, and colleagues Debshila Basu Mallick, Andrew E. Waters, and Richard G. Baraniuk, examines the “access hypothesis” and the trouble with studying it — unless you identify which students would not have had access to the traditional textbook, your results will be somewhat murky, because it will include students for whom access was not a problem. As the press release notes:

“Using OER could potentially make a very significant difference in course outcomes for a student who couldn’t afford the traditional textbook, and would try to make do without it,” Baraniuk said. “In short, the ‘access hypothesis’ could very well be accurate, but since it’s only relevant to a certain percentage of any class, those benefits are washed out when measuring outcomes of the entire class.”

Saving students money, however, also contributes to their success. In a far less scientific (ok, not scientific at all) survey that we did this week with a white board in our college’s main entrance, we asked students to share what they would spend money on if they didn’t have to buy textbooks and access codes. Here is a sampling of their responses:

food (another entry was “food for my children”)

paying off student debt

transportation

visiting a loved one in another state

saving money to take another class

saving for an apartment

childcare so I could study or participate in group projects

clothing and shoes

a home

So are OERs important to student success? Yes. Do they directly impact it? Sometimes. Do they make it possible for students to attend to their lives and responsibilities so that they are less stressed out and distracted by financial worries? Absolutely.

OERs matter.

*What are OERs?

“Open Educational Resources (OERs) are any type of educational materials that are in the public domain or introduced with an open license. The nature of these open materials means that anyone can legally and freely copy, use, adapt and re-share them.OERs range from textbooks to curricula, syllabi, lecture notes, assignments, tests, projects, audio, video and animation.” (UNESCO).

OER is related to “textbook free” — a textbook free course or degree may include OERs but often includes library and other reading materials, placed on reserve or uploaded to Canvas (or other learning management systems) and used according to copyright and fair use guidelines.

What’s the difference between “free” and “open?” Open educational resources are licensed to be re-used, while free just means there is no paywall to access something. Both benefit students!

 

The Misinformation Age

Apologies to those of you who follow both blogs, but I definitely have to share topics across blogs this week.  I’ve written a post over at bookconscious about a book that is very relevant to librarians who teach information literacy — The Misinformation AgeHow False Beliefs Spread  by Cailin O’Connor and James Owen Weatherall.

How do we help our students understand the level of mediation they face when they are seeking information, or even just passively receiving it? My colleagues and I spend a good deal of time thinking about this, and I think the answer is one interaction at a time. All we can do is talk to our students, in class visits, individual reference interactions, and research consultations, and remind them in the course of those conversations that information is packaged, targeted, framed, manipulated, and selectively shared, and then mediated further by search engines and discovery tools. I think helping them see that they are probably always operating within a limited view of the big picture is healthy. I’ve taken to telling classes, it’s not that they shouldn’t trust information or that they should have a mental list of “trustworthy” sources (a concept I try to get them to  question anyway), but that information literate people should try to understand where information comes from and what the motivations of the people who published or posted it are.

Obviously that just scratches the surface, but I think it’s an important start and will serve many undergraduate students well in their research for assignments. Once they know who published something and why, they can move on to ask more questions: Who agrees and disagrees with this information? Is the disagreement based on facts or opinions? What evidence supports or doesn’t support this information? Is there a balance bias in the reporting? This my latest goal, to help students see that it’s actually biased to present different views as having equal merit when they don’t (for example, because one isn’t based in fact, or is held by a very small minority but is presented as a mainstream view).

The good news is that information literacy — the skills and habits of mind that make it possible to seek, evaluate, and use information effectively and responsibly — can only help them. Some of our students may go on to take an active role in stopping the spread of misinformation or fighting it, in science, media, or policy-making roles. Others will not have an active role beyond being intentional about what they click on or share in their own networks, but they’ll know what to watch for as they consume information. Some of them will work for marketing, commercial, political or even media interests that are engaged in the work of misinforming the public, intentionally or as a result of serving their own interests above the public good. I like to think some bit of what they learn about information literacy will stay with them, wherever they end up.

I can’t recommend The Misinformation Age highly enough. I hope you’ll check out my review and either ask your librarian for it or if you’re a librarian, order it for your collection.

New year, new reading data

As tends to happen, the end of the semester bustle combined with the holidays kept me from posting here — but I did get in some wonderful end of the year reading time. For more on that, check out my other blog, bookconscious. Here at Nocturnal Librarian, I write fairly often about examining assumptions, so when I came across this reading habits infographic page today in a newsletter, I was intrigued. I was fresh from absorbing the many wonderful examples of graphical presentation of data at the Information Is Beautiful 2018 awards page over the weekend so I was primed for some more infographics.

I find some of this unsurprising — it’s well known among people in the book world that reading is still quite popular, for example. But bits of this were really interesting. For example, I had no idea Estonia and India were such book loving cultures. Or that all but one of the eight most checked out books from Australian libraries are Harry Potter volumes. Hey America, do we ever try to determine the most checked out library books here? We apparently DO track the bestselling books, but I know the infographic is not accurate because it doesn’t list Becoming, which Publisher’s Weekly reported was the bestselling book of 2018, in the “Top 20 Print Books of 2018.”

The part most relevant to me as a college librarian are the reading “myths” and the stats on eReading.  I was especially interested in the data on reading eBooks on computers, which happens more than on eReaders, a stat I can only assume is related to the increase in academic eBooks, which students (including this one) often read on their laptops rather than phones or tablets. And I love that indexes are still popular with readers.

I’m not sure that I’d swear by this infographic, but it certainly got my attention and got me thinking about the assumptions we make in my library about readers and reading — that people aren’t reading for pleasure, that they won’t read eBooks, that we have to teach them how to download eBooks, that for our busy students, magazines might be preferable.  I’d like to learn more in the new year about our patrons’ reading tastes and habits. College campuses are survey-saturated, but I’m hoping to talk to our regular borrowers and also to get out of the library more and ask people who maybe aren’t coming in what they read. Most of all I’d like to keep on questioning assumptions!

Two tech stories

One of the things both academic and public libraries provide is internet access; it’s hard to carry this out of the building. A few library systems lend wifi hotspots but I recently looked into this and they are reliant on cell phone coverage since the cell providers offer the hotspots, and where there is poor coverage (outside of towns and cities), there is poor wifi. Nearly all the papers students write in high schools and colleges depend on their access to search engines of various kinds, whether databases their schools subscribe to or the ubiquitous giant search engine that starts with a G. Two stories caught my eye this week, related to the need for students to do online research and challenge of getting internet access to rural areas.

First, Pew Research Center studied public trust of algorithms. While their study focused on the kinds of algorithms that make decisions — like who should be hired (algorithms are used to screen resumes and applicants’ answers on job applications), be up for parole, or get certain financial perks — it also looked at attitudes towards the algorithms that decide what you see on social media. Majorities of people in the Pew study don’t trust algorithms, yet, whenever I teach an information literacy class, I have a hard time convincing students that the results they see when they search online are delivered to them not because they’re the best sources around but based on algorithms that calculate what they should see, based on what else they’ve seen and clicked on.

Similarly, many people I know seem to feel confident that while there are misleading or “bot” generated “news” stories online, they don’t see anything like that in their social media feeds. And yet, what we see on social media is also highly controlled by proprietary and opaque algorithms that are controlled by a handful of tech companies. While I don’t know any students who use those sources for their academic papers, I have started asking classes where they get news and stay current, and they nearly all say social media. So, I guess I need to keep talking about algorithms, because people seem to be properly cautious of those, even as they seem to trust the name brands that use algorithms to control the information they see.

The second story that I saw is about an obscure FCC rule that currently exacerbates unequal access to high speed internet access. Just under 1 in 5 students can’t get online at home in rural parts of America. But it turns out there is actually an “untapped spectrum” that due to this little known rule sits available for broadband right now, and the FCC will soon decide whether it can be licensed by school districts rather than sold to internet companies. Since this spectrum was originally “reserved for educational television broadcasts in the 1960s,” it makes sense that the FCC should license it to schools and help mitigate broadband inequality. States that are hoping for access to the spectrum have plans to “broadcast wirelessly into surrounding rural communities” from existing wired school internet networks.

Would that mean fewer people in the library? It would certainly mean fewer people in the parking lot and outside the front door trying to get on the wifi. And it might mean a new role for libraries, as partners in this kind of statewide broadband program, or maybe even more appreciation for school libraries (which have suffered cuts all over the U.S.), because librarians can play a key role in teaching students the information literacy skills they will need to be good researchers.

 

 

What is nontraditional? Who is online?

Librarians aren’t the only ones who categorize information. Humans are really, really comfortable sticking with what we know, and rejecting whatever counters what we know. It’s all a part of our brain’s effort to defend us from the unknown — a phenomena known as confirmation bias.

For example, everyone knows that most college freshmen are 18-19 year olds whose parents pay for everything  right? Obviously not. But, I’ll bet that your brain was cozying up to at least one thing in that sentence: that college freshmen are 18-19. I have to admit, even though I am opposed to stereotypes and I work at a community college, where the population is diverse in many different ways, I fell for that part myself. I know not everyone in college today is fresh out of high school, but I would have said the majority of students are.

Wrong. I came across an article on NPR’s website about a researcher whose work is to study these demographics (Alexandria Walton Radford) and it turns out what college administrators and faculty call “nontraditional” students are actually the majority and have been for some time. You can see all the traits that are included in “nontraditional” in the article. Things like not being a recent high school grad (or not graduating from high school at all), having kids or caring for other family members, working full time, going to college part time, being on their own financially, etc. The article notes that according to Radford’s research, “close to 74 percent of undergrads” meet one of the criteria she uses to define nontraditional, and around 66% meet more than one.

Turns out FiveThirtyEight wrote about this two years ago. But the mainstream culture continues to hold onto the stereotype. Speaking of, another common stereotype our confirmation bias loves is “everyone” is online. Everyone has the internet in their pockets, right? We’re all zipping around shopping, playing games, and streaming movies wherever we go? That’s also wrong. As I recently noted, Pew Research Center reports that 1/3 of adults in America don’t have high speed internet access at home, and many of the have-nots are poor, older, rural, or minorities. Today I read that Pew delved deeper into this research and fully 58% of rural Americans feel their lack of broadband internet access is “a problem” (24% think it’s a major problem, and 34% say it’s a minor problem). Rural Americans are twice as likely as their urban counterparts to never go online at all — 22% don’t, which really shocked me. Only 66% have smartphones, versus 83% of city dwellers.

So, no everyone is online. And college students are much more diverse in age, experience, and financial standing than we think. All of this very much impacts academic library services because I think it’s safe to say our confirmation biases tell us that online resource and service are what “everyone” using our libraries wants or needs.  And we tell ourselves “everyone” can get to our services, especially since mobile access is often growing (possibly because our students can’t afford laptops, but that’s another blog post). But the conversation on my campus lately is that these assumptions are not only wrong, they are important for us to counter, because some of our students are simply not able to access what they need to for class because not everyone is online. I’ve looked into wifi hotspots, which some public libraries lend, but for students who live outside of areas with good cell coverage (I lose cell coverage between work and home frequently) this may not be a viable solution.

As librarians, we need to check our confirmation bias, examine who our patrons really are and what they need, and think about alternatives.

Community college librarians and student success

A study came out this week looking at community college libraries and student success.  This isn’t a new topic, but a new approach —  the authors asked college students to define success, and only touched a bit on libraries. They plan to use this information to design and test library services around these findings. Interestingly, while students cited things like passing required courses, improving grades, getting a degree, and increasing job prospects, they also mentioned more “intrinsic” goals – “those focused on advancing personal development” like gaining knowledge, finding community, and even things like “feeling a sense of accomplishment, bettering themselves, and being happy.”

How can libraries help with happiness, other than by bringing in therapy dogs, which I am psyched about, myself? Other studies have looked at traditional library work like collaborating with faculty, helping students learn to use resources, and teaching information literacy (the skills needed to seek, evaluate, and use information effectively and responsibly) — and have unsurprisingly found that both faculty and students perceive those as helpful. In a North Carolina community college study authors found student success improves with “embedded” librarianship, defined as “Librarians moving out of their libraries to create innovate ways of informing their clients” which in turn “makes the expertise of librarians more immediately available to those who need it by integrating librarians into instructional and administrative teams.” The authors further note that the benefits of this model are mutual — librarians become better acquainted with the needs of their clients and faculty and students receive more customized support. Makes sense.

One interesting point in this new study is that community college students often face a number of challenges in their lives and seek out the library for a very basic reason — they need a distraction free space to study. The authors caution against overly crowded or noisy libraries: “When these libraries are used for purposes beyond their remit, community colleges are at risk of not meeting student needs by failing to provide the quiet, distraction-free space that is so critical to students being able to complete their work.” It’s so true —  libraries are one of the few places you can count on to find at least some area that is silent. We need to preserve that.

Sadly, the new study also found that students did not seek out librarians and often relied on search engines rather than library resources to complete their assignments. They did, however, turn to faculty for help, which to me means that the model in the North Carolina study, where librarians are proactive partners collaborating with faculty to support students in their classes, is even more vital. If librarians can engage with students through their courses, rather than waiting for students to approach them for help, we’re much better positioned to help them succeed.

Fortunately at my community college, we have some strong faculty partnerships and are involved in instructional design in both the required college English course most students take and the “essentials” class — a one credit course designed to orient students to college and help them define their paths. We’ve written a LibGuide for the English course and a Canvas module for the essentials class. Last week I emailed all the faculty teaching this semester to make sure they know about library resources and services, are aware of us as potential partners, and know how to connect us with students. As we gear up for the new academic year, I’ll be thinking about how our students might define their own success and thinking about  what libraries should — and shouldn’t — do to support them. At our community college system’s annual symposium today I heard Dr. Kim Hunter Reed speak and she talked about her work in Colorado, where students cited knowing “somebody cares about me” as the key to success.

That, we can do.

The once and future library

I was fascinated by the various news stories about a Roman era library unearthed in Cologne, Germany recently.  It housed around 20,000 scrolls and was state run – although researchers aren’t sure whether access was restricted to more influential Roman citizens. The archeologist in Germany quoted in Alison Flood’s Guardian story, Dr. Dirk Schmitz, thinks it was public: “The building would have been used as a public library, Schmitz said. ‘It is in the middle of Cologne, in the marketplace, or forum: the public space in the city centre. It is built of very strong materials, and such buildings, because they are so huge, were public,’ he said.” It’s really remarkable to think that in only the second century, well before books as we think of them existed, there were libraries.

I have a soft spot for ancient libraries, because scholars believe they were, like today’s public libraries, much more than just repositories for important works. The Library of Hadrian in Athens (where my Twitter profile photo was taken) is about the same age as the newly discovered Cologne library, and is thought to have been an archive as well as a place for lectures and discussions. As Lonely Planet explains, “It essentially functioned as Athens’ civic centre in Roman times . . . .” Sounds a lot like public libraries today!

Last week after I heard about the Roman library in Cologne, a coworker called to let me know that while looking at colleges with her daughter, she heard about Temple University’s planned “robotic library,” which will open next spring. It turns out they are installing BookBot, a system is use at several other universities, including NC State. The idea is to use dense, space saving compact shelving with a robotic retrieval system, so more of the library’s public floorspace can be available for other uses, like meeting and collaborative spaces or performances. You can see how BookBot works in this video. I was glad to see that despite the robotic retrieval system, human library staff have an important role in using BookBot. I also wondered, as someone who seems to put in a LOT of IT tickets at my job, how often they have software or hardware issues!

Speaking of technology and the need for human librarians, today I came across a wonderful article at Atlas Obscura that speaks to the once and future power of good old fashioned librarianship. It’s about the NYPL librarians who help find books people only partially remember. This was one of my favorite activities at the public library: a patron calls or emails or comes in and says “I read this book x years ago, and it was about y and I know there was a z in it.” And you’re off.

As Jessica Leigh Hester explains in her story about NYPL’s “‘Title Quest’ hackathon,” despite the internet, librarians’ knowledge work is in demand: “they’re still experts at finding the answers to tricky questions.” And that is what stays the same, no matter how much technology evolves, or society changes. I’m guessing that in the second century, people in the Roman empire relied on librarians to find answers, and at libraries large (like NYPL, or the Temple and NC State libraries) or small (like my community college library, and the thousands of libraries in communities around the world), librarians are sleuthing their way to answers for people every day.

 

 

 

 

Full catastrophe living for libraries

Many years ago when I was first learning about mindfulness, I read John Kabat-Zinn’s Full Catastrophe Living. He writes about how mindfulness — in brief, being in the moment, observing and nonjudgementally letting go of thoughts not related to being present in the moment — can help us deal with the “full catastrophe” of contemporary life, from actual physical pain or illness to the anxiety, panic, fear, and other uncomfortable emotional states we might be in as a reaction to things beyond our control. As I read American Libraries Direct the past two weeks I realized libraries are kind of in a full catastrophe moment along with the rest of the world.

In those two issues alone, there are articles about about the American Library Association’s and children’s literature authors’ stands on family separation at the border, about library equity issues such as the threat to LGBTQ books in Hong Kong, freedom of access to information issues, the long history of pubic libraries advocating for the poor or marginalized, librarian’s in the Iowa trying to help those in Puerto Rico still reeling from last year’s the hurricanes, and a man from Alabama leading a drive for books for his school district’s library (which it can’t afford) by climbing Mt Kilimanjaro. Meanwhile in the everyday trenches libraries of all kinds are facing flat or reduced budgets, position cuts or reductions (even directors in my state are part time in smaller libraries), and loss of school or even public libraries, depending on the state or country. Many of these issues result in contentious disagreements among people — sadly, almost everything in our culture now seems to be fraught with that possibility.

The good news is we as a profession can get through all of it — the full catastrophe — the same way individuals can get through their own. We can be professionally mindful, present for and with the people in our libraries. We can be mindful of what libraries bring to people, and how we approach our work. We can let our anxieties and fears about the future of our workplaces and our profession go, and focus on what’s right here now, which in my experience makes us even more open to trying new things, rather than being afraid of change.  In doing that, I predict, we’ll be ready to meet any catastrophe, we’ll thrive where we are, and our libraries will benefit and be welcoming places that meet our patrons’ needs.

In 2014 in this space I wrote, “What we do is awesome. What we do is community-building. What we do is hope-fueled and potentially narrative-changing. What we do can fill in the broken spaces in our communities, in our lives and the lives of those we serve. What we do is empowering — people can learn and grow and be their best selves because of the books and services and programs and presence we offer. What we do is shepherd the most egalitarian places in America. Our libraries when they are at their best are the very best of what our society can be.”  I was writing about public libraries but this describes academic libraries just as well. It’s full catastrophe some days, but we can handle it