Yesterday I listened to a Library Journal webinar, “Are Books Your Brand? How Libraries Can Stay Relevant to Readers,”on readers’ advisory. I heard a number of good ideas to share with my boss and coworkers. But one topic I found a little disturbing: “buy it now buttons” in library catalogs, so patrons can purchase rather than wait for a book.
All the panelists thought this was a good idea, worth promoting heavily so patrons would know a portion of purchases benefited the library. What I found ominous was that one panelist suggested, based on his conversations with a group of library professionals, most libraries would incorporate “buy it now” in their catalogs without hesitation especially if publishers made it a condition of lending their books.
I don’t know whether publishers are considering that. But I’m especially wary because I know NoveList Select, a popular discovery tool for integrating readers’ advisory in catalogs, links to Goodreads reviews, and Amazon just bought Goodreads. I’d really hate to see Amazon be the sole “buy it now” option in any library catalog, especially ours, since we have an independent bookstore in town as well.
It appears that library “buy it now” buttons are already available through OverDrive. I know there are long wait times for popular e-books because of the restrictions publishers place on library e-lending. I was relieved to see OverDrive allows patrons to select from several stores, including IndieBound. I still don’t like it.
Yes, the mission of libraries is to promote reading and provide access to reading materials. But libraries are also free and our resources are freely available to all. It’s already possible for someone who doesn’t want to wait for a book to go buy it. Why should we alter our mission to provide e-commerce? A better alternative would be to educate library patrons about why there is such a wait for popular e-books (thanks to Brian Herzog at Swiss Army Librarian for noting that link on his blog).
Libraries could also do more to provide readers’ services to those on long waiting lists. Sometimes the print version of a popular e-book is sitting on the shelf — wouldn’t it be nice if patrons could see that when they place an e-book hold, or get a message to that effect? A good suggestion I heard on the webinar was to make a “read alike” handout for books with long waiting lists to give people at the service desk — why not email it to those placing e-book holds? Or, email patrons who get on the list for a book with 5 or more holds, inviting them to reply with likes and dislikes (or even use a nifty reader’s advisory form like this one, mentioned in the webinar) and receive personalized reading recommendations from a librarian?
I would think that gaining support by providing excellent professional service is the key to a library’s long term well being, to a far greater extent than the bit of money possibly on the table with “buy it now.” I hope libraries stay out of e-commerce and instead focus on being an indispensable resource for readers in our communities.